FineGold Customer Care
Shipping Policy
Clear processing times, worldwide delivery and tracking information so you always know what to expect after placing your order.
1. Order Changes & Cancellations
If you need to change or cancel your order, please contact us at xxxxxxxx@xxxxxxxx.com before your order has shipped.
Once an order has been shipped, it can no longer be modified or canceled.
We recommend contacting us as soon as possible if you need to make a change, as orders may begin processing shortly after they are placed.
2. Order Processing Time
- Orders are typically processed within 24–48 hours after payment confirmation.
- Processing time does not include weekends or public holidays.
- Custom-made items or pre-order products may require additional processing time.
Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking information.
3. Shipping Destinations
We currently ship worldwide from our warehouse.
Available shipping methods and costs may vary depending on your destination and will be displayed during checkout.
4. Delivery Time & Tracking
Total delivery time = Order processing time + Shipping time
Estimated Delivery
| Destination | Shipping Method | Estimated Shipping Time |
|---|---|---|
| United States | Standard Shipping | 5–8 business days |
| International | Standard Shipping | 7–12 business days |
Delivery estimates begin after your order has been processed and shipped.
Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
Please note that delivery times are estimates and may be affected by carrier delays, holidays, weather, customs processing, or other circumstances outside our control.
5. Shipping Time Disclaimer
Shipping time refers to the time your package is in transit from our warehouse to your delivery address.
Shipping times are estimates only and may vary depending on the carrier, destination, and customs processing.
Possible causes of delivery delays include:
- Customs clearance
- Weather conditions
- Public holidays
- Carrier disruptions
- Force majeure events
Once a package is in transit, certain delays may be outside our control. We will always do our best to assist you with available tracking information.
6. Shipping Costs
Shipping fees are calculated automatically at checkout based on:
- Shipping destination
- Selected shipping method
To view the exact shipping cost for your order, please enter your delivery address and select your preferred shipping method during checkout.
7. Additional Information
If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team.
We are committed to keeping our customers informed throughout the shipping process and will do our best to assist with delivery-related questions.
Questions About Your Delivery?
Need help with shipping, tracking, or an order that has not arrived? Contact our customer support team and include your order number so we can assist you.
Contact Customer Support