How can we help?

If you receive an item that does not fit, you may request a return or exchange by contacting us within 7 days of receiving your order. Requests made after the 7-day return period will not be accepted. Customers are responsible for all shipping costs related to returns or exchanges.

Please refer to our return and refund policy.

Before placing your order, you can use your available account credit toward your purchase.

You can find your refund by checking "My Credits."

It will take up to 2-3 business days to process your refund or exchange request after we receive your package.

If your order arrives with missing items, damaged products, or incorrect styles or colors, please contact us as soon as possible. Once the issue has been verified, we will issue the applicable refund, including shipping charges or shipping label where appropriate. Refunds will be returned to your original payment method.

If you receive a damaged, defective, or incorrect item, please contact sales manager within 7 days after you signed the parcel.

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You can contact us to make modifications within 24 hours of placing your order. After that time, order information cannot be modified. You can contact us via email or live chat.

You can contact us to make modifications within 24 hours of placing your order. After that time, order information cannot be modified. You can contact us via email or live chat.

A confirmation email will be sent within 24 hours after payment is completed Also, you can check your order status via click "My orders", and we'll link tracking number with order after shipped.

1.Pending payment

This order is pending payment. Please feel free to pay for your order now. Once we receive your payment, we will process your order.

2.Confirmed

You have paid for the order. We will process the order immediately after you have paid.

3.Processing

Kosinerjewelry usually processes orders within 1-2 business days after payment.

4.Shipped or Completed

These orders have been successfully shipped or signed for and cannot be cancelled.

You can contact us to make modifications within 24 hours of placing your order. After that time, order information cannot be modified. You can contact us via email or live chat.

You can contact us to cancel your order within 24 hours of placing it; cancellations are not possible after that time. You can contact us via email or live chat.

You can check your order status anytime through your account. Once your payment is confirmed, we'll begin processing your order as soon as possible. Most orders are processed within 1–2 business days. For orders containing multiple items, processing time may vary depending on the item that requires the longest preparation time.

Our usual partner courier companies are as follows: USPS for US customers

Intelcom or Canada Post for Canadian customers

DHL for Germany

Royal Mail or Evri for the UK, and others are the default. Please contact us if you require other shipping methods.

Total delivery time includes processing and shipping time. Please allow additional time for customs clearance, weekends, holidays, or unforeseen delays.

Shipping times are as follows for reference: USA: 4-7 days (excluding shipping time); Canada: 5-8 days (excluding shipping time); Europe: 6-11 days (excluding shipping time); Australia: 7-12 days (excluding shipping time). For other regions, please contact us for inquiries. These are all reference times. Delays caused by weather, natural disasters, flight issues, or other uncontrollable factors are not guaranteed.

We can ship worldwide, but please contact us for specific country or region details.

Kindly have a check that your email address is spelled and formatted correctly. Also, you may visit "My orders" to get more order update.

Most countries have tracking information. If it's not showing up, please contact us and we'll help you find more information.

An estimated arrival date will be displayed before you place your order. Most orders arrive at similar times. If you would like to change the arrival time, please contact us anytime via email or live messaging.

If you're having trouble logging in, please make sure you're using the correct email address and password and that cookies are enabled in your browser. Temporary system maintenance may also affect login access, so please try again after 15 minutes. If you still can't access your account, please contact our Customer Service team for assistance.

After logging in to your account, you can easily manage and update your personal information, including:

1. 
   Edit or update your profile
   
2. 
   Add or update your shipping addresses
   
3. 
   Update your measurements
   
4. 
   Change your password
   

Please note that the email address used to register your account cannot be changed.

If you need any assistance updating your account information, please contact your account manager or our Customer Service team for further help.

Really sorry for this inconvenience. But we cannot change your registration email address for your Finegoldpiercing account. This is about your account safety.

Simply enter your coupon code at checkout to apply the discount. Only one coupon code may be used per order, and coupons cannot be combined with other promotional codes.

We currently accept the following payment methods:

• 
  Shop Pay
  
• 
  Shop Pay Installments
  
• 
  Visa
  
• 
  Mastercard
  
• 
  American Express
  
• 
  Diners Club
  
• 
  Discover
  
• 
  Apple Pay
  
• 
  Google Pay
  
• 
  Bancontact
  

Available payment options may vary depending on your location, device, and eligibility. All available payment methods will be displayed at checkout.

The currencies that we can accept are USD, GBP, EUR, AUD, CAD.

Our prices are already very competitive, so there is limited room for further discounts. However, we offer exclusive discounts to our VIP customers, as well as special pricing for larger orders. Please contact us for more details.

Please note that import duties, taxes, and customs fees may apply depending on the regulations of your destination country. These charges are determined by local customs authorities and, when applicable, are the responsibility of the customer.

If a shipment is refused due to import duties or taxes, any resulting return shipping costs, customs fees, or handling charges may be deducted from the applicable refund.

Please verify your bank card's remaining balance. If you notice that your first order has been double charged, please contact your account manager.

Our system checks a random amounts of orders to ensure that they were placed by an authorized user of the payment method selected.

If you're unable to enter or apply a coupon code, please make sure you've completed all required checkout information, including your shipping address, shipping method, and payment details.

If all required information has been entered and the coupon still doesn't work, double-check that the code is entered correctly. Also, make sure your order meets any minimum purchase or other promotional requirements and that the coupon has not expired.