Returns & Refunds

1. Return Eligibility

Size-Related or Change-of-Mind Returns

If you would like to return an item because the size is not suitable or you simply changed your mind, please contact us within 7 days of delivery.

To qualify for a return:

• The item must be unworn and undamaged.
• A valid proof of purchase or order number must be provided.
• A valid tracking number must be provided after the return has been shipped.

Returns that do not meet these requirements may not be eligible for a refund.

2. Quality Issues

If your item arrives defective, damaged, or has a product quality issue, please contact us within 30 days of delivery.

Depending on the situation, we will assist you with an eligible return or exchange.

When contacting us, please provide:

• Your order number or proof of purchase.
• A description of the issue.
• Clear photos or videos showing the problem, when applicable.

Our customer support team will review the issue and provide the appropriate next steps.

3. One-Year Product Warranty

Our products are covered by a one-year warranty from the date of purchase.

If you experience a product-related issue during the warranty period, please feel free to contact our customer support team at any time.

We will review your case and assist you based on the condition of the item and the nature of the issue.

Please keep your order information or proof of purchase for warranty-related requests.

4. Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

• Customized or personalized jewelry.

Because personalized products are made specifically according to the customer's selected specifications or customization requests, they cannot be returned or exchanged unless there is a confirmed product quality issue or order error.

5. How to Initiate a Return

Step 1 — Contact Customer Support

For size-related or change-of-mind returns, please contact us within 7 days of delivery.

For product quality issues, please contact us within 30 days of delivery.

Email: xxxxxxxx@xxxxxxxx.com

When contacting us, please include:

• Your order number.
• The email address used at checkout.
• The reason for the return or exchange.
• Photos or videos if the request is related to a product quality issue.

6. Return Shipping Instructions

U.S. Customers — Domestic Returns

Eligible U.S. customers may return approved items directly to our U.S. return facility.

The appropriate return address will be provided after your return request has been reviewed and approved.

Please do not send returns without prior authorization.

International Returns

For customers outside the United States, return instructions, including the appropriate return address, will be provided by our customer support team after your return request has been approved.

Return locations may vary depending on the product type and the nature of the request.

7. Return Shipping Costs

• Quality-related issues or order errors: We will provide a prepaid return label when applicable.
• Size-related, preference-related, or change-of-mind returns: Customers are responsible for return shipping costs.

Please ensure that all returned items are securely packaged to prevent damage during transit.

Original product packaging and complimentary gifts do not need to be returned.

8. Tracking & Inspection

After shipping your return, please provide us with a valid tracking number.

Returns are normally processed within 3–5 business days after we receive and inspect the returned item.

Items returned without prior authorization, valid proof of purchase, or valid tracking information may not qualify for a refund.

9. Refund Details

Refund Method

Approved refunds will be issued to the original payment method used for the order.

Refund Timeline

• Return processing: 3–5 business days after inspection.
• Bank or payment provider processing: approximately 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to a confirmed product quality issue or an order error.

10. Exchanges

If you would like to exchange an item due to size or another eligible reason:

• Contact us within the applicable return period.
• Provide your order number or proof of purchase.
• Tell us which replacement item or size you would like.
• Follow the return instructions provided by our customer support team.

Replacement items will be arranged after the exchange request has been reviewed and approved.

For confirmed product quality issues, please contact us within 30 days of delivery for return or exchange assistance.

11. Order Cancellation

Orders are typically processed within 48 hours.

If you would like to cancel your order, please contact us as soon as possible.

If the cancellation request is received before order processing or shipment has begun, we will do our best to assist with the cancellation.

Once an order has already been processed or shipped, cancellation may no longer be possible.

12. Additional Notes

• Returned items must be unworn and undamaged.
• Original packaging and complimentary gifts do not need to be returned.
• Valid proof of purchase is required for return, exchange, and warranty requests.
• A valid tracking number must be provided for returned shipments.
• Returns damaged due to improper return packaging may not qualify for a refund.
• If a return shipment is lost, please contact us with the tracking details so we can assist.
• Personalized or customized products are not eligible for return or exchange unless there is a confirmed quality issue or order error.
• Our products include a one-year warranty, and customers are welcome to contact us regarding product-related concerns during the warranty period.