Frequently asked questions
✦ Packaging
Every piece is thoughtfully packaged and ready to gift🎁.
Perfect for birthdays, anniversaries, holidays—or simply a little something for yourself.
✦Shipping
Processing Time
Orders are typically prepared and dispatched within🛩️ [1–3 business days].
You’ll receive a shipping confirmation email with tracking details once your order is on the way.
Estimated Delivery
🌎United States
🛩️Standard Shipping — [3–7 business days]
🛩️Express Shipping — [1–3 business days]
🌎International
🛩️Standard Shipping — [7–15 business days]
Delivery estimates begin after your order has been processed and shipped.
Please note that shipping times are estimates and may be affected by carrier delays, holidays, weather, customs processing or other circumstances outside our control.
✦Customs & Duties
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other local charges imposed by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Any applicable customs duties, taxes or import fees are the responsibility of the customer.
Customs policies vary by country, so we recommend checking with your local customs authority before placing an international order if you are unsure about potential charges.
Please note that customs clearance may occasionally cause additional delivery delays beyond the estimated shipping timeframe.
If a package is refused or left unclaimed due to unpaid customs charges, any refund will be handled according to our store’s full Shipping and Return Policy once the package has been returned to us.
✦Returns & Exchanges
We hope you love every piece you receive.
Return or exchange requests may be submitted within [14 / 30 days] of delivery.
To be eligible, items must be:
1. Unworn and unused
2. In their original condition
3. Returned with the original packaging
Earrings: For hygiene reasons, earrings are final sale once opened or worn, unless the item arrives damaged, defective or incorrect.
✦Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective or incorrect.
Original shipping charges are non-refundable unless otherwise required by applicable law.
✦ Damaged or Incorrect Order?
If your jewelry arrives damaged, defective or incorrect, please contact us within [48 hours / 7 days] of delivery.
Please include:
Your order number · A brief description · Clear photos of the item and packaging
We’ll review the issue and help make it right.
♡ Need Help?
Questions about your order, sizing or shipping?
We’re always happy to help.
Please visit our Contact Us, Shipping Policy, and Return & Refund Policy pages for complete information.